Support / Remote support

Remote support

A technician sees your screen and fixes the problem with you — wherever the factory is. Most cases are solved in one session.

How a session works

  1. Call support on +46 (0)371-83 830 or e-mail balthzarsupport@delacroy.se and describe the problem briefly.
  2. The technician sends a link to the screen-sharing session.
  3. Download and start the session client — no installation is required.
  4. Approve access. You see everything the technician does and can end the session at any time.

Before you call

  • Note which machine, screen and time the problem occurred.
  • Check the version number on the start screen.
  • If possible, keep the affected screen open.

Security

  • Sessions are encrypted and started only on your approval.
  • Access ends when the session ends — nothing stays installed.
  • Production data never leaves your installation.

Start a session

Request a session through the support portal — or call us during opening hours. Weekdays 07:00–17:00 CET+1

Open support portal