How Delacroy handles personal data and production data — in the Balthzar system and on this website.
Delacroy AB (org. no. [XXXXXX-XXXX]) is the data controller for personal data collected through this website and in connection with sales and support. For production data processed in a customer's Balthzar installation, the customer is the data controller and Delacroy acts as data processor under a data processing agreement.
Contact details you provide (name, company, e-mail, phone) when booking a demo or contacting support; support case history; and technical logs necessary for operating and securing the service. The website does not use advertising trackers.
To answer requests, deliver and support the Balthzar system, fulfil contracts, and meet legal obligations. Processing is based on contract, legitimate interest or legal obligation — never on sale of data to third parties.
Machine signals, orders, cycles and stop reasons processed in Balthzar belong to the customer. Data stays in the customer's installation — locally or in the cloud region agreed in the contract. Balthzar Assist can run on a local model so production data does not leave the customer's server.
Contact and case data is kept as long as the customer relationship lasts, or until you ask for removal. Production data retention is set by the customer in the system's own settings.
You may request access to, correction of, or deletion of your personal data, and object to processing based on legitimate interest. Complaints can be directed to IMY, the Swedish data protection authority.